FAQs

This is dependent on the delivery service you choose at checkout. For UK mainland orders, we offer standard (up to 5 days), express (2-3 days), next working day and Saturday delivery options. Please visit the delivery information page for more details

Yes, we offer worldwide delivery. Please visit the delivery information page for more details

Yes, we do offer a click and collect service from our showroom in Cheshunt, Hertfordshire. You can select this option at checkout. We will send a confirmation email when your order is ready for collection. Please note our opening hours

There are two ways to track your order. You can use the tracking link in the email we’ll send you when your order has been despatched, or you can visit the Track My Order page and enter your order number or tracking number. Please note, some orders are not trackable if they are despatched via Royal Mail.

Every order placed with Neel Blue is backed by our hassle-free 30-day money back guarantee. Please visit our returns policy page for more information on how to return an item

If you wish to cancel an order, you must contact us as soon as possible. If your order has not already been despatched, we should be able to cancel it, otherwise you will need to return the item back to us under our 30-day money-back guarantee

You can pay for your order using the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, Klarna and Neel Blue gift vouchers

Please visit our Klarna page for FAQs regarding Klarna pay

You can purchase digital gift vouchers here. They are available in amounts of £25, £50 and £100. All gift vouchers expire after 365 days of purchase and are non-refundable. The gift voucher will be emailed to the recipient (you can enter you own email address if you would like it to be sent to you instead)

When you get to the shopping basket page, enter the 12-digit code found on your gift voucher into the ‘gift certificate’ box and click ‘apply’

Yes, visit this page and enter the 12-digit code found on your gift voucher

No, unfortunately we cannot offer credit accounts at this time

Once we have despatched your order, you will find a VAT invoice in your account under ‘my orders’ which you will be able to print

Visit this page and click on 'Create Account'. Here you will need populate all fields and then click 'Create Account'

To regain access to your account, click on the ‘forgot password’ link and enter the email address linked to your account. We will then send you an email with instructions on how to reset your password

You can update your name, addresses, email address and change your password by logging into your account and using the menu in the ‘my profile’ section

It’s probably because you checked out as a guest, which means you won’t be able to see your order in your online account

Visit the Loyalty Rewards page for FAQs regarding our loyalty program

No, it is free to join our loyalty program. In fact, we’ll give you 200 points just for joining!

Every time you order from us, we will send you an email asking whether you’d like to leave us a service and product review on Trustpilot. You can also leave us a review on Google

There are several ways for you to contact our friendly, UK-based team. You can reach us by phone, email, live chat or WhatsApp. Visit the contact us page for details

Yes, we will match the price of your products if you find them cheaper elsewhere. Please visit the price match promise page for our conditions

Click on the ‘email me when back in stock’ button on the product page and enter your email address. We will email you once the item has come back into stock and available to buy

You can click the ‘unsubscribe’ link that is at the bottom of every one of our marketing emails

Yes, we will send you a confirmation email after every order you place with us. Please read and check the details carefully and contact us immediately if there are any errors

To find out how we use your personal data, please read through our privacy policy

Yes, we welcome business customers of all sizes. Please apply for a trade account here