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We’re confident you’ll love our products but for further peace of mind, every order placed with Neel Blue is covered by our hassle-free 30-day money back guarantee.
This means that if you change your mind, you have 30 days from the date you receive your goods to return them to us for a full refund.
All we ask is that the item is returned to us unused and in its original condition and packaging.
If the item you wish to return is not faulty, you will be responsible for paying the returns postage costs you incur.
If an item arrives damaged or incomplete, or develops a fault within the warranty period, we will provide you with a free returns postage label.
If an item arrives damaged or incomplete, or develops a fault within the 12-month warranty period that is not related to misuse, you can return the goods for a replacement, subject to stock. If we cannot replace the item, we will issue a full refund.
If your item develops a fault outside of the warranty period, we will do our best to provide a solution which is agreeable to both parties.
Before you return any items to us, please send an email to info@neelblue.co.uk. We will issue you with a Return Merchandise Authorisation (RMA) number and instructions on how and where to send the return.
Once the returned goods have been received by us, we will process a refund or replacement within 4 working days.
Refunds should appear on your bank statement within a further 2-3 days (dependent on your bank) and replacements will arrive within a further 3 working days (another despatch confirmation will be emailed).
We will refund you via the same method in which you paid. All refunds will go back onto the same card / account used at the time of purchasing.
If you paid for your order using Klarna, we will notify Klarna once we’ve processed and accepted your return/refund. Klarna will then cancel any future scheduled payments, as well as refund any amount due.
If you wish to cancel your order, please call us on 0208 945 5955 as soon as possible. If you have ordered outside of our office hours, please email us at info@neelblue.co.uk. We are able to cancel an order up to the point of it being handed over to the carrier.
If the item(s) has already been despatched, you will need to send the item back to us under our 30-day money-back guarantee.