When your order has been despatched, we will email you a despatch confirmation. For most carriers this includes an estimated delivery date and a tracking link, which you can use to follow your parcel on the carrier's website.
Most carriers will also notify you by email or SMS before delivery. Please note, some orders are not trackable if they are despatched via Royal Mail.
Need help with your order?
If you can't find your despatch email or have a question about your delivery, please contact our customer services team with your order number:
- Phone: 0208 945 5955 (Mon-Fri 8am-5pm, Sat 8am-2pm)
- Email: info@neelblue.co.uk
You can also see your orders by logging in to your account (if you checked out with an account). For delivery options and times, see our delivery information page.